Frequently Asked Questions
Everything you need to know about our premium miniature firearm collection
What are miniature firearms?
Our miniature firearms are meticulously crafted scale models of classic and modern firearms. Each piece is designed with incredible attention to detail, making them perfect collector’s items. Our miniatures range from 1:3 to 1:5 scale, allowing you to appreciate the craftsmanship without taking up too much space in your display case.
How are they made?
Each miniature firearm begins with precise 3D modeling based on original designs. We then use a combination of high-quality materials including aircraft-grade aluminum, steel components, and hardwood for grips. Every piece undergoes a 35-point quality control process to ensure detail accuracy, finish quality, and overall craftsmanship. From start to finish, each miniature takes between 8-20 hours of skilled labor to complete.
Are they safe?
Absolutely. Our miniature firearms are functional but(cannot cause real harm as a real firearm) display pieces intended purely for aesthetic and collectible purposes. They cannot be modified to fire projectiles of any kind. Each piece is carefully designed to maintain visual accuracy while ensuring it remains a safe collectible item. We comply with all legal requirements regarding replica firearms in the regions we serve.
What is your shipping policy?
We offer worldwide shipping with DHL Express and FedEx. Most domestic orders are delivered within 2-5 business days, while international shipments typically arrive within 5-10 business days. All packages include tracking information sent to your email once shipped. We carefully package each miniature in custom foam inserts to prevent damage during transit. For orders over $250, we provide complimentary shipping insurance.
How are items packaged for shipping?
Each miniature is carefully placed in a custom-fit foam insert that perfectly cradles the piece to prevent movement during transit. This insert is then placed in a sturdy box with additional padding. For premium collections, we use custom wooden presentation boxes that serve both as secure shipping containers and elegant display cases upon arrival. Each package includes a certificate of authenticity and care instructions.
What is your return policy?
We stand behind our craftsmanship. You can return items within 30 days for a full refund or exchange, provided they are in their original condition with all packaging intact. Custom orders are non-refundable unless there’s a manufacturing defect. To initiate a return, contact our customer service team through the Contact page, and we’ll provide a prepaid return shipping label for domestic returns.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, Zelle, Chime, Apple Pay, and Google Pay. For orders over $2,000, we also offer wire transfers and financing options through Affirm. All transactions are secured with 256-bit SSL encryption, ensuring your payment information remains private and protected. We process payments immediately but only charge your card when your item ships.
Do you offer payment plans or financing?
Yes, we’ve partnered with Affirm to offer flexible payment plans on purchases over $500. This allows you to split your payment into monthly installments over 3, 6, or 12 months, with interest rates as low as 0% APR for qualifying customers. During checkout, simply select Affirm as your payment method to see available plans. For high-value collector sets, we also offer custom financing options—contact our sales team for details.
Do you offer any warranty?
Yes, all our miniatures come with a limited lifetime warranty against manufacturing defects. This covers any issues related to craftsmanship, materials, or finish. Normal wear and tear, improper handling, or unauthorized modifications are not covered under the warranty. For warranty claims, please provide photos of the issue along with your order number through our Contact page.
Do you offer custom designs?
Yes, we specialize in custom miniature firearm designs. Whether you want a specific historical piece recreated or a personalized variant of an existing model, our craftsmen can bring your vision to life. Custom orders require a 50% deposit and typically take 4-8 weeks to complete. Contact us through our Custom Order form to discuss your specific requirements and receive a detailed quote.
Are there any legal restrictions for owning these miniatures?
Our miniature firearms are legal to own in all countries as they are considered toys though they fire real miniature rounds. However, some regions may have restrictions on replica firearms regardless of size or functionality. It is the buyer’s responsibility to ensure compliance with local laws before placing an order. We cannot ship to certain countries or regions where such items are restricted. Contact us if you’re unsure about regulations in your area.
Do you offer gift options?
Yes, we provide elegant gift packaging options for all our miniatures. You can add a personalized message card, premium wooden display case, and gift wrapping during checkout. For corporate gifts or bulk orders, we offer custom engraving services and branded packaging. Contact our customer service team for special gift arrangements or if you need assistance selecting the perfect piece for a collector.
Are your miniatures considered collectibles?
Absolutely. Our miniature firearms are recognized in collector communities worldwide for their exceptional craftsmanship and historical accuracy. Many of our limited edition pieces appreciate in value over time. We issue numbered certificates of authenticity with each piece and maintain a registry of ownership for our most exclusive collections. Some of our vintage-inspired designs have become highly sought after by collectors and have seen significant value appreciation.
Do you have a loyalty program?
Yes, we reward our collectors through our Precision Club membership program. With each purchase, you earn points that can be redeemed for discounts on future orders, exclusive access to limited edition releases, and invitations to collector events. Members also receive priority customer service, free shipping upgrades, and early access to new design previews. Join automatically with your first purchase over $300.
How can I contact support?
Our customer service team is available Monday through Friday, 9 AM to 5 PM (EST). You can reach us through our Contact form, by email at contact@buyminiaturearsenal.com, or by phone at +1 (222) 333-4444. For urgent inquiries outside business hours, please use the emergency contact form, and we’ll respond within 24 hours. We’re committed to providing exceptional service and will address any questions or concerns promptly.